Frequently asked questions
Quick answers about tracking, delivery, timelines, and shipping with us. Can't find what you need? Get in touch.
Tracking your shipment
How do I track my shipment?
Use the tracking number you were given when you handed over your box. Online tracking is coming to this site soon; for now, call us with that number and we'll check the status for you.
Which number should I use to track?
The number you were given when you shipped your parcel — that's the one you already have. Our internal reference numbers aren't what you'll use to track.
My shipment isn't showing up yet — why?
A shipment appears in our system once we've received and processed it. If you've only just sent your box, please allow some time, or contact us and we'll look into it.
Delivery & coverage
Where do you deliver?
We deliver door-to-door inside the Kathmandu Valley — Kathmandu, Lalitpur, and Bhaktapur. For destinations outside the valley, we forward your shipment through trusted local partners, and you collect it from their nearest station.
Will my parcel be delivered to my door, or do I collect it?
Inside the Kathmandu Valley we bring it to your door. Outside the valley, it goes to a local partner's station and you collect it there — we'll let you know where.
Do you cover my district outside the valley?
We reach destinations across Nepal through local delivery partners. Contact us with your location and we'll confirm the arrangement for your area.
Timelines
How long will delivery take?
It depends on the flight schedule and customs clearance. Once a load has cleared customs, delivery inside the valley is quick; outside the valley depends on the local partner's route. Contact us for an estimate for your specific shipment.
Why is my box taking longer than expected?
The most common reasons are customs clearance, waiting for a load to be consolidated and flown, or an incorrect or unreachable phone number for the recipient. If you're unsure, give us a call and we'll check.
Shipping & prohibited items
Are there things I can't ship?
Yes. Hazardous, flammable, or explosive materials, illegal goods, and anything restricted by airline or Nepali customs regulations can't be shipped. If you're unsure about an item, check with us before shipping.
How is customs handled, and are there duties?
For the cargo we receive, we handle customs clearance in Nepal on your behalf. Any customs duties or taxes are assessed by customs and may apply to your shipment.
Working with us
How do I get a quote?
Use the form on our contact page, call us, or email us with what you're shipping and where it needs to go, and we'll get back with a quote and the next steps.
Can you handle commercial or business cargo?
Yes. Alongside personal cargo, we handle commercial import and export, air freight forwarding, customs clearance, and warehousing. Get in touch to discuss your consignment.
Have something to move?
Tell us what you're shipping and where it needs to go. We'll get back with a clear quote and the next steps.