Privacy Policy
Last updated: August 2026
This is a provisional draft prepared for review. It is not yet the company's final, legally reviewed policy.
This policy explains what information Reliable Cargo and Couriers Pvt. Ltd. collects, why we collect it, and how we handle it.
Who we are
Reliable Cargo and Couriers Pvt. Ltd. is a cargo and courier company based in Tinkune, Kathmandu, Nepal. This policy covers the information we handle in the course of providing our services and running this website.
Information we collect
Information you give us: when you contact us by phone, WhatsApp, or email, we collect the details you provide — such as your name, phone number, and the details of your enquiry.
Shipment information: to receive and deliver cargo, we collect and handle shipment details, which may include a recipient's name, address, and phone number. This information is necessary to complete delivery.
How we use information
We use the information to receive, clear, and deliver shipments; to provide status updates and respond to enquiries; and to coordinate with delivery partners and customs authorities as needed to complete a shipment.
How we share information
We share information only as needed to deliver your shipment — for example, with local delivery partners, customs authorities, and the overseas cargo partners involved in your shipment. We do not sell your personal information.
How long we keep it
Shipment records — including a recipient's name, address, and phone number — are deleted 15 days after the shipment is delivered or returned to the shipper.
Other information is kept only for as long as it is needed to provide our services and to meet our record-keeping and legal obligations.
Your choices and contact
If you would like to ask about, correct, or update the information we hold about you, please contact us using the details on our contact page.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.